Everything your firm needs —
handled by trained VAs.
From the moment a case opens to the final settlement disbursement, our virtual assistants handle the administrative work that slows your firm down — so your attorneys can focus on winning.
Insurance Claim Opening
Fast, accurate claim initiation from day one.
When an auto accident occurs, every hour matters. Our trained VAs contact insurance carriers immediately to open claims, verify coverage, document policy details, and establish direct communication channels with adjusters. This ensures your firm has a head start on every case — without pulling your attorneys or paralegals away from higher-value work.
- Contact all applicable insurance carriers within 24–48 hours
- Verify liability and uninsured/underinsured motorist coverage
- Document claim numbers, adjuster contacts, and deadlines
- Coordinate with opposing insurance when applicable
- Maintain a running log of all claim communications
Property Damage Coordination
Get your clients back on the road — fast.
Property damage is often the most immediate concern for accident victims. Our VAs manage the entire property damage process from start to finish — coordinating vehicle inspections, working with body shops, arranging rental cars, and following up on repair timelines. Your clients feel supported, and your team stays focused.
- Coordinate vehicle inspections with insurance adjusters
- Arrange rental car coverage and extensions
- Communicate with body shops on repair status and timelines
- Handle total loss negotiations and documentation
- Keep clients updated throughout the property damage process
Medical Bills & Records Gathering
Complete, organized medical files — without the chase.
Building a strong personal injury case requires a complete picture of your client's medical treatment. Our VAs systematically request records and bills from every provider, follow up persistently, and organize everything into a clean, case-ready file. No more chasing down hospitals, clinics, or specialists — we handle it all.
- Send medical records requests to all treating providers
- Follow up with providers until records are received
- Organize records chronologically by provider and date
- Track outstanding requests and flag delays
- Compile itemized billing statements for demand packages
Bill Reduction Negotiations
Maximize your client's net recovery at case close.
At the end of a case, outstanding medical bills and liens can significantly reduce your client's net recovery. Our VAs work directly with medical providers, hospitals, and lienholders to negotiate reductions — protecting your client's settlement and reinforcing your firm's reputation for delivering results.
- Identify all outstanding liens and medical balances
- Contact providers to initiate reduction negotiations
- Document all negotiated reductions and final balances
- Coordinate with health insurance and Medicare/Medicaid
- Prepare final billing summaries for settlement disbursement
Client Status Updates
Informed clients. Fewer interruptions. Better relationships.
One of the top complaints clients have about law firms is lack of communication. Our VAs provide consistent, professional status updates at every stage of the case — so your clients always know where things stand. This reduces inbound calls to your attorneys, builds trust, and drives referrals.
- Proactive outreach at key case milestones
- Answer routine client questions about case status
- Document all client communications in your case management system
- Escalate urgent matters to attorneys immediately
- Maintain a professional, empathetic client experience throughout
Trained specifically for personal injury law
Deep Domain Training
Our VAs are trained exclusively on personal injury workflows — not generic admin tasks. They understand the language, the process, and the urgency.
Immediate Productivity
No onboarding curve. Our VAs are placed ready to work from day one, following your firm's protocols and integrating with your case management system.
Consistent & Accountable
Every task is documented, tracked, and reported. You always know what's been done, what's pending, and what needs attention.
Ready to put a trained VA to work in your firm?
Schedule a consultation and we'll match you with a VA trained for your specific caseload and workflow.